24/7 Emergency Maintenance
If your hot-water or heating system stops unexpectedly, send the fault details and service location so Aurora can direct the request quickly.
Unexpected faults need a clear, fast diagnosis. Aurora support and emergency maintenance are available 24/7 to receive the report and direct it to the right team.
What to include
- Product name or system type.
- A short description of the fault and when it started.
- The address and an available phone number.
- A photo or video of the problem where possible.
If there is an immediate risk
Turn off the power, gas or water supply only if it is safe to do so, and do not dismantle the system. Call customer service directly.